Solar Comfort Infrared Heater Blog

I have tried to get an accurate answer as to when Edenpure started making their heaters. Unfortunately I can’t get an answer. So if you know please inform me.

I called Edenpure yesturday and I could not believe the hassles just to talk to someone. First thing I had to give my address and then they wanted my first name and last name. I had not even mentioned I wanted a unit at this point. So I said, my first name is all I want to give for now. They said they can not move forward or talk unless I gave my last name. No budge. So I just gave a generic last name as I don’t feel my last name was necessary.

Finally they were satisfied with the last name. I asked when Edenpure began to make and sell their heaters. The rep. says, “the technology has been around for over 25 years”. So I said no I am wondering when Edenpure began selling and making them. They would not answer the question. I asked if there was someone I could talk to that could help me with this question. The rep said no. No number to anyone or anywhere  that I could be led to for this. Hmmm!

Well first off, the technology that has been around for about 25 years is Solar Comforts. Solar Comfort has been around for 25+ years, they are the original. Second, none of the others use this 25+ year technology, they use quartz tubes in coffee can style canister heat chambers. Not the same! As you may have seen my mention of before, Solar Comfort made the mistake back in 1999 to 2000 by trying the quartz system. However, it was a bad choice and they went back to the infrared lamps that worked and was the safest.

So if you have an answer as to when Edenpure began selling their heaters, I would be interested in finding this out.

Last year (2007), we had an elderly customer’s on in law purchase a Solar Comfort Infrared Heater from us. His story was quite interesting. He had an EdenPure infrared heater for just three months and it broke down. He then got it replaced and ran it for a short period of time before he had a new issue. While his son in law and daughter were visiting him, the son in law smells plastic burning and looks over to see the Edenpure case melting and smoking. Really! I have the Polaroid image of it.

Polaroid of Inspired American's customer's EdenPure Melted. Copyright (c) Image Inspired American. Image taken 12/2007 Do Not Copy Property of IA.

He called Edenpure for the warranty and he just made his 1 year warranty by 1 week. Last year Eden pure only had a one year warranty but has changed to the standard 3 year that most others offer. Even though he got it replaced (I am sure Edenpure did not want that case going into the hands of competition), he still purchased a Solar Comfort because he lost trust in the Edenpure after this experience.

The bottomline, his confidence is with his well performing and safe Solar Comfort Infrared heater. His Edenpure is not being used as he is afraid of it melting again.

Personally I would be concerned about a plastic case as well. Plastic and heat just does not seem to go together.