My customer’s personal plastic cased infrared heater experience.
Last year (2007), we had an elderly customer’s on in law purchase a Solar Comfort Infrared Heater from us. His story was quite interesting. He had an EdenPure infrared heater for just three months and it broke down. He then got it replaced and ran it for a short period of time before he had a new issue. While his son in law and daughter were visiting him, the son in law smells plastic burning and looks over to see the Edenpure case melting and smoking. Really! I have the Polaroid image of it.
Polaroid of Inspired American's customer's EdenPure Melted. Copyright (c) Image Inspired American. Image taken 12/2007 Do Not Copy Property of IA.
He called Edenpure for the warranty and he just made his 1 year warranty by 1 week. Last year Eden pure only had a one year warranty but has changed to the standard 3 year that most others offer. Even though he got it replaced (I am sure Edenpure did not want that case going into the hands of competition), he still purchased a Solar Comfort because he lost trust in the Edenpure after this experience.
The bottomline, his confidence is with his well performing and safe Solar Comfort Infrared heater. His Edenpure is not being used as he is afraid of it melting again.
Personally I would be concerned about a plastic case as well. Plastic and heat just does not seem to go together.